V-276999

Discussion

This feature must be disabled to comply with DOD electronic records retention requirements for mobile devices. Otherwise, mobile device users could wipe the device, which would violate DOD policy. SFR ID: FMT_MOF_EXT.1.2 #47

Check Content

Review configuration settings to confirm the user is unable to perform a factory reset and the admin has the ability to inject a recovery account on the device to unlock Factory Reset Protection (FRP).

This check procedure is performed on the device management tool and the Samsung Android 14 device.

On the MDM console:

Verify factory reset configuration:

COBO:

1. Open user restrictions.
2. Verify that "Disallow Factory Reset" is enabled.

Verify factory reset protection policy configuration.

1. From the Android Enterprise policy management, go to the Factory Reset Protection section.
3. Verify "Factory Reset Protection" is set to "Allow/Enabled".
4. Verify the correct Google Account ID(s) is/are listed as allowed to unlock the FRP.

On the managed Samsung Android 14 device, verify factory reset configuration.

COBO:

1. Open Settings >> General management >> Reset.
2. Tap the "Factory data reset" option.
3. Verify the "Action not allowed" pop-up appears and the factory data reset does not proceed.

If the Android device user is able to perform a factory reset or the admin cannot unlock the Android phone after an FRP event, this is a finding.