V-283552

Discussion

This feature must be disabled to comply with DOD electronic records retention requirements for mobile devices. Otherwise, mobile device users could wipe the device, which would violate DOD policy. SFR ID: FMT_MOF_EXT.1.2 #47

Check Content

Review configuration settings to confirm the user is unable to perform a factory reset and the admin has the ability to inject a recovery account on the device so they can unlock Factory Reset Protection (FRP).

This check procedure is performed on the device management tool and the Zebra Android 14 device.

On the MDM console:

Verify factory reset configuration:

COBO and COPE:

1. Open user restrictions.
2. Verify that "Disallow Factory Reset" is enabled.

Verify factory reset protection policy configuration:

From the Android Enterprise policy management:

1. Go to the Factory Reset Protection section.
2. Verify that "Factory Reset Protection" is set to "Allow/Enabled".
3. Verify that the correct Zebra Account ID(s) is/are listed as allowed to unlock the FRP.

On the managed Zebra Android 14 device, verify factory reset configuration:

COBO and COPE:

1. Open Settings >> General management >> Reset.
2. Tap the "Factory data reset" option.
3. Verify that the "Action not allowed" pop-up appears and factory data reset does not proceed.

If the Android device user is able to perform a factory reset or the admin cannot unlock the Android phone after an FRP event, this is a finding.