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PM-26
Program Management
Rev 5
Complaint Management
CCI Identifiers (11)
CCI-004435
Implement a process for receiving and responding to complaints, concerns or questions from individuals about the organizational security practices.
CCI-004436
Implement a process for receiving and responding to complaints, concerns or questions from individuals about the organizational privacy practices.
CCI-004437
Implement mechanisms that are easy to use.
CCI-004438
Implement mechanisms that are readily available by the public.
CCI-004439
Implement all information necessary for successfully filing complaints.
CCI-004440
Implement tracking mechanisms to ensure all complaints received are reviewed and appropriately addressed within an organization-defined time period.
CCI-004441
Defines the time period of which the tracking mechanisms to ensure all complaints received are reviewed and addressed.
CCI-004442
Implement acknowledgement of receipt of complaints, concerns, or questions from individuals within an organization-defined time period.
CCI-004443
Defines the time period for acknowledging the receipt of complaints, concerns, or questions from individuals.
CCI-004444
Implement response to complaints, concerns, or questions from individuals within an organization-defined time period.
CCI-004445
Defines the time period for response to complaints, concerns, or questions from individuals.
Linked STIG Checks (0)
No STIG checks reference this control.