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PM-26

Program ManagementRev 5

Complaint Management

CCI Identifiers (11)

CCI-004435Implement a process for receiving and responding to complaints, concerns or questions from individuals about the organizational security practices.CCI-004436Implement a process for receiving and responding to complaints, concerns or questions from individuals about the organizational privacy practices.CCI-004437Implement mechanisms that are easy to use.CCI-004438Implement mechanisms that are readily available by the public.CCI-004439Implement all information necessary for successfully filing complaints.CCI-004440Implement tracking mechanisms to ensure all complaints received are reviewed and appropriately addressed within an organization-defined time period.CCI-004441Defines the time period of which the tracking mechanisms to ensure all complaints received are reviewed and addressed.CCI-004442Implement acknowledgement of receipt of complaints, concerns, or questions from individuals within an organization-defined time period.CCI-004443Defines the time period for acknowledging the receipt of complaints, concerns, or questions from individuals.CCI-004444Implement response to complaints, concerns, or questions from individuals within an organization-defined time period.CCI-004445Defines the time period for response to complaints, concerns, or questions from individuals.

Linked STIG Checks (0)

No STIG checks reference this control.